Privacy Policy and Personal Information Protection

Privacy protection is important to Hotel Quintessence. For this reason, we have implemented protective measures and sound management practices for your Personal Information in accordance with applicable laws in Quebec and Canada.

We only collect personal information that you have consented to provide us. We limit the collection of your personal information to what is necessary for the establishment, management, and maintenance of our relationship with you. For example, personal information may be collected when booking a room, using our services such as the spa, signing up for our newsletter, requesting services, billing, or submitting questions or comments, and may include, but is not limited to, identification information such as your first name, last name, postal address, email address, telephone number, or any other information necessary to fulfill your service requests.

Intended use of this personal information

We may use your personal information for the following purposes:

  • Identify you as a user of our website and as a client, if applicable;
  • Establish and maintain our business relationship with you;
  • Provide you with services continuously;
  • Improve our range of products and services, including the use of this website;
  • Communicate with you in case of questions or comments;
  • Provide you with information about our products and services that may interest you;
  • Prevent errors and fraud; and
  • Comply with our legal obligations.

Your personal information will not be used for purposes other than those described above unless we obtain your consent or to the extent permitted or required by law.

Sharing your personal information

In order to provide you with the products and services you have requested, we may need to transmit your personal information to trusted third parties, once your consent has been obtained, including:

  • nos fournisseurs dont les services ont été retenus afin de s’acquitter de certaines fonctions pour notre compte (p. ex. traitement de données, service de conciergerie pour des activités extérieures) ;

We take necessary measures to ensure that these suppliers and partners process your information only for the specified purposes.

Use of Cookies

We use session cookies to accurately determine your browsing session on our website. These session cookies are temporary. They only persist for the duration of a session. As soon as you close the browser window or leave the Site, the cookie disappears. Unlike other categories, these session cookies are never stored on your computer.

We use analytics cookies, which along with other information, allow us to calculate the total number of users of our Site and determine which of its features are most used.

We use this information to improve our site to understand which content is most popular with users and to adjust our site content accordingly. We do not record the data that these cookies allow us to collect. The information collected by cookies is confidential at all times. You can disable or block cookies by configuring your browser settings.

View our Cookie Policy

Links to other websites

Our website may occasionally offer hyperlinks to other sites. The information exchanged on these sites is not subject to this Privacy Policy, but to the privacy policies of the relevant external sites, if any. If applicable, we encourage you to review them before providing your personal information.

Retention periods

Your personal information is kept only for the time corresponding to the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Access, rectification, and withdrawal conditions

Once we have properly identified you, you can request to consult the personal information we hold about you, as permitted or required by law. In some cases, a written request from you may be necessary.

If there are changes to be made to your personal information, it is best to contact us promptly by phone or email to keep your record and our databases up to date.

Contact details of the Personal Information Protection Officer

For any questions regarding the processing or updating of your personal information or to share any concerns in this regard, please contact us through the following email address:

Name : 

Sophie Racine 

Title :

General Manager and Personal Information Protection Officer

Phone :


Email :

Address :

3004 Chemin de la Chapelle, Mont-Tremblant, Quebec, J8E 1E1 

The Personal Information Protection Officer, Mrs. Sophie Racine, will contact you within thirty (30) days of receiving your email.

Updating the above policy

We may modify the content of this Privacy Policy at any time. Therefore, we invite you to consult it regularly to remain informed of how we treat personal information. 

This version was updated on May 9, 2024.

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3004, chemin de la Chapelle, Mont-Tremblant , Québec, J8E 1E1, Canada
Province of Quebec establishment registration : 188613
3004, chemin de la Chapelle
Mont-Tremblant , Québec
J8E 1E1
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