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Cancellation Policies and additional fees

Because we are a boutique hotel with a small number of suites, cancellations affect our hotel significantly. As a result, we have a strict cancellation policy because a last-minute cancellation gives us little time to re-book the suite. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. Once arrived at the hotel, the balance of your charges will be required when you leave. Please note that our cancellation policy will return to a 7-day period as of January 4, 2022.


Lodging cancellation for our Regular Rate (flexible) and our packages:
A one-night deposit, plus taxes, is required at time of booking.

-Your deposit will be refunded if a cancellation is received 72 hours prior to your arrival date, or 7 days (if you have reserved afeter Jan. 4, 2022). In the event of a cancellation or modification received within 72 hours, or 7 days prior to arrival date, the deposit will be forfeited.

Lodging cancellation for our Best available Rate (Non-cancellable, non-refundable)
With this rate, you enjoy a 10 % rebate on the Rate of the day, however, our cancellation policy is more stringent. A deposit equivalent to the entire stay is required at time of booking. If we receive a cancellation, the deposit will be forfeited. Also, there is no possibility to transfer at an ulterior date.

Lodging cancellation policies during Ironman 70.3:   TO BE DETERMINED

A 2-night minimum stay is required.

A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded if a cancellation is received up to 7 days prior to your arrival date. In the event of a cancellation or modification received 6 days prior to arrival date, the deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Lodging cancellation policies: IRONMAN:  TO BE DETERMINED

A 4-night minimum is required. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded if a cancellation is received up to 30 days prior to your arrival date. In the event of a cancellation or modification received 29 days prior to arrival date, the deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Holiday Season: December 20, 2021 to January 3, 2022

A 4-night minimum is required between Dec. 20, 2021 to Jan. 3, 2022. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded on a cancellation received up to 30 days prior to your arrival date. In the event of a cancellation or modification received 29 days or less before the arrival date, the entire deposit will be forfeited.

Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Stays 8 nights or more

A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded for a cancellation received up to 14 days prior to your arrival date. In the event of a cancellation or modification received 13 days or less before the arrival date, the entire deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Rates for additional persons, breakfasts and parking fees:

  • 0-12 years: Upon request, a wooden baby crib, an extra twin bed can be installed. Sofa bed available in Executive, Executive Turret and Deluxe Suites, can be prepared free of charge.
  • 13 years and older: $60 + taxes per stay for an extra twin bed or for the use of the sofa bed (2 children can sleep comfortably).
  • Breakfasts;
    • 0-5 yrs: breakfasts are free of charge
    • 6-12 yrs: 50% off on breakfasts
    • 13 yrs and older: same rate as an adult,

      Parking Fees: $15 + taxes daily, per car (N.B. Those fees are included in our packages)

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3004, chemin de la Chapelle, Mont-Tremblant , Québec, J8E 1E1, Canada
CITQ : 188613
3004, chemin de la Chapelle
Mont-Tremblant , Québec
J8E 1E1
Canada
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