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Cancellation Policies and additional fees

Because we are a boutique hotel with a small number of suites, cancellations affect our hotel significantly. As a result, we have a strict cancellation policy because a last-minute cancellation gives us little time to re-book the suite. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. Once arrived at the hotel, the balance of your charges will be required when you leave.

Please note that a cancellation of your stay due to a positive test for Covid-19 does not entail any refund ofthe deposit for your stay. The mask will be strongly recommended if you are traveling feeling sick with the virus. No specific restrictions are issued with regard to Covid-19 but we are counting on the goodwill and responsibility of everyone so that all of our guests can fully enjoy their stay.

Confidentiality:
All information required by the hotel are confidential and will only be consulted by the hotel staff. The hotel will not, under any circumstances, share any of our guests’ information, or use them to share publicity or promotions.

Lodging cancellation for our Regular Rate (flexible) and our B&B package:

A one-night deposit, plus taxes, is required at time of booking.

-Your deposit will be refunded if a cancellation is received 7 days prior to your arrival date. In the event of a cancellation or modification received within 6 days prior to arrival date, the deposit will be forfeited.


Lodging cancellation for our Best available Rate (Non-cancellable, non-refundable)

With this rate, you enjoy a 10 % rebate on the Rate of the day, however, our cancellation policy is more stringent. A deposit equivalent to the entire stay is required at time of booking. If we receive a cancellation, the deposit will be forfeited. Also, there is no possibility to transfer at an ulterior date.

Lodging cancellation policies during Ironman 70.3:   Sunday, June 26, 2022

A 2-night minimum stay is required.

A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded if a cancellation is received up to 7 days prior to your arrival date. In the event of a cancellation or modification received 6 days prior to arrival date, the deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Lodging cancellation policies: IRONMAN:  Sunday, August 21, 2022

A 4-night minimum is required. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded if a cancellation is received up to 30 days prior to your arrival date. In the event of a cancellation or modification received 29 days prior to arrival date, the deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Holiday Season: December 21, 2024 to January 3, 2025

A 4-night minimum is required between Dec. 21, 2024 to Jan. 3, 2025. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded on a cancellation received up to 30 days prior to your arrival date. In the event of a cancellation or modification received 29 days or less before the arrival date, the entire deposit will be forfeited.

Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Stays 8 nights or more

A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit will be refunded for a cancellation received up to 14 days prior to your arrival date. In the event of a cancellation or modification received 13 days or less before the arrival date, the entire deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Rates for additional persons, breakfasts and parking fees:

  • 0-12 years: Upon request, a wooden baby crib, an extra twin bed can be installed. Sofa bed available in Executive, Executive Turret and Deluxe Suites, can be prepared free of charge.
  • 13 years and older: $35 + taxes per day, per person for an extra twin bed or for the use of the sofa bed.
  • Breakfasts;
    • 0-5 yrs: breakfasts are free of charge
    • 6-12 yrs: 50% off on breakfasts
    • 13 yrs and older: same rate as an adult,

      Parking Fees: $18 + taxes daily, per car (N.B. Those fees are included in our packages)

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3004, chemin de la Chapelle, Mont-Tremblant , Québec, J8E 1E1, Canada
Province of Quebec establishment registration : 188613
3004, chemin de la Chapelle
Mont-Tremblant , Québec
J8E 1E1
Canada
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