Because we are a boutique hotel with a small number of suites, cancellations affect our hotel significantly. As a result, we have a strict cancellation policy because a last-minute cancellation gives us little time to re-book the suite.
A one-night deposit is required at time of booking at all times (please note that during the Ironman Events, the Holiday period and if a stay of 8 nights or more is reserved, our policy is different, please read below). The deposit, less a fee of $25 per suite reserved, will be refunded if a cancellation is received up to 7 days prior to your arrival date . In the event of a cancellation or modification received 6 days prior to the arrival date, the deposit will be forfeited (however, the NANR rate has a different policy, see below)
Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.
Lodging cancellation for our NANR Rate (Non-cancellable, non-refundable)
With this rate, you enjoy a 10 % rebate on the Rate of the day, however, our cancellation policy is more stringent. A deposit equivalent to the entire stay is required at time of booking. If we receive a cancellation, the deposit will be forfeited. Also, there is no possibility to transfer at an ulterior date.
A 2-night minimum stay is required between June 21-23, 2019 & from June 19-21, 2020
A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit, less a fee of $25 per suite reserved, will be refunded if a cancellation is received up to 7 days prior to your arrival date. In the event of a cancellation or modification received 6 days prior to arrival date, the deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.
A 4-night minimum is required between Aug. 16 to 19 2019, and between Aug. 20 to Aug. 24, 2020. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit, less a fee of $25 per suite reserved, will be refunded if a cancellation is received up to 30 days prior to your arrival date. In the event of a cancellation or modification received 29 days prior to arrival date, the deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.
A 4-night minimum is required between Dec. 20, 2019 and Jan. 4 2020 and between Dec. 20, 2020 to Jan. 3, 2021. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit, less a fee of $25 per suite reserved, will be refunded on a cancellation received up to 30 days prior to your arrival date. In the event of a cancellation or modification received 29 days or less before the arrival date, the entire deposit will be forfeited.
Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.
A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. The deposit, less a fee of $25 per suite reserved, will be refunded on a cancellation received up to 14 days prior to your arrival date. In the event of a cancellation or modification received 13 days or less before the arrival date, the entire deposit will be forfeited. Once you arrive at the hotel: in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.
