Hotel Quintessence
Newsletter Subscription

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Please try again later.

Our health protocol

For your security, well-being and peace of mind

The well being of our employees, co owners, as well as you, our guests, is our top priority.
Hotel Quintessence has always applied high standards of hygiene and cleanliness throughout all the departments. Due to the Covid-19 pandemic, we have elevated those norms.
You will find below the measures in force.

Since the health measures put in place by the Government of Quebec to counter the Covid-19 virus have been released, we have revised our health protocol. Please note that a cancellation of your stay due to a positive test for Covid-19 does not entail any refund of the deposit for your stay. The mask will be strongly recommended if you are traveling feeling sick with the virus. No specific restrictions are issued with regard to Covid-19 but we are counting on the goodwill and responsibility of everyone so that all of our guests can fully enjoy their stay.

For more information, we invite you to contact the Q Team at 819-425-3400

Mesures sanitaires aires communes
Common areas
Mesures sanitaires suites
Mesures sanitaires aires communes
Aires Communes
Mesures sanitaires suites
Mesures sanitaires restaurant
Mesures sanitaires spa
Mesures sanitaires restaurant
Mesures sanitaires spa

Our employees

  • Employees are committed to following proper sanitization and strict hygiene practices, including frequent hand washing. They all have been trained with the Covid-19 procedures.

Common areas

  • Guests are invited to use their bathroom’s suite, however, our public restrooms are accessible and disinfected on a frequent base.
  • The cleaning and disinfection of our public areas are accentuated and controlled.
  • Various hand disinfection stations are available in several strategic locations.
  • Hard surfaces as well as elevator buttons are regularly sanitized.

Upon arrival:

The Suites

  • We already use high performance deep cleaning and disinfection products (Quat-10, which is recognized by Health Canada as a disinfectant for use against SARS-Cov-2 (COVID-19 virus). QUAT-10 is a disinfectant solution used specifically in the hospitals. 
  • We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel.
  • We provide daily service, at nos extra cost, until 4:30 p.m. The nightly turn down service is unavailable, however, we offer a bag hung on doorknobs (with bottles of water and sweets) and we deliver extra amenities or towels upon request until 11 p.m.
  • Our Suites have been rearranged without *minibar items,*  or menus*.

    Two wine glasses are available in each Suite. Extra types of glasses can be delivered upon request (champagne or beer glasses or other), at no extra cost.
  • *These items can be delivered to your Suite upon request.
  • We prioritize hand washing with soap as frequently as possible

  • As every suite has large French doors, an optimal ventilation is made in each of our units during the summer season. Also, in addition, our In-Suite individual air exchanger system can clean up a suite in less than 23 minutes. 

The restaurant

  • To our lodging clientele:
    -A reservation is mandatory for dinner.
    We highly recommend reservations for lunch

The spa

Our Spa facilities ; Our gym, hot tub with adjacent outdoor pool* steam bath and sauna are open for our lodging and exterior clientele.
You are an outside guest ? You can book treatments or massage, and the use of our facilities will be permitted upon availability with an access fee.
*Please note that our outdoor pool is not heated, but used has a Nordic experience. During the summer season, the temperature is maintained between 73 and 75 C.

  • Antibacterial gel station is available prior entering the spa.
  • Our Housekeeping staff regularly clean the spa.
  • Chlorine tests have been increased for both the pool and he Jaccuzi (6 times a day).
  • It is mandatory to take a shower with soap before using our aquatic facilities after a massage.
  • The Spa team manages the access to the spa facilities.

For more information about the Spa, we invite you to contact us at 819-425-8551 (ext. 5050).


Massages are proposed at the spa (available for outside guests also) or in the comfort of your Suite (for lodging guests only), with a $10 supplement p.p.

  • Guests must take a shower before their massage. A shower after massage is required if you plan on using the spa facilities.
  • Duo massages are available (couple or family members) either at the Spa, in our duo room.
  • Guests are asked to complete a health questionnaire and sign it before their massage.
  • Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
    They also can sometimes wear a mask.
  • At the end of each massage, the rooms are completely sanitized.
  • As usual, sheets, blankets, headrests and pillows are changed between each client.
Hotel Quintessence Logo
Instagram Logo
3004, chemin de la Chapelle, Mont-Tremblant , Québec, J8E 1E1, Canada
Province of Quebec establishment registration : 188613
3004, chemin de la Chapelle
Mont-Tremblant , Québec
J8E 1E1
© Hôtel Quintessence • Design by LAINEY'S