Our employees

• Employees are committed to following proper sanitization and strict hygiene practices, including frequent hand washing. They all have been trained with the Covid-19 procedures.
• The health of our team members is being carefully monitored with daily temperature checks and a health questionnaire needs to be filled in daily.
  
• All employees wear masks or visor or even both, depending on their position.
  
• If any member of our team has reason to believe that they have been exposed to Covid-19, the flu or are experiencing symptoms, they will be asked to stay home and follow the measures recommended by the Public Health Agency.
  

Common areas

• Until further notice, only guests with a lodging, dining or spa reservation are allowed on site.
  
• Guests are invited to use their bathroom’s suite, but our public restrooms are accessible and disinfected on a frequent base.
  
• The cleaning and disinfection of our public areas are accentuated and controlled.
  
• Various hand disinfection stations have been added in several strategic locations (product made in Quebec, (https://mainforte.co/)
  
• Hard surfaces as well as elevator buttons are regularly sanitized and the number of people per elevator is limited to one person (or couple staying in the same suite)
  
• All books and objects in our 3rd floor library have been removed.
  
• Decorative objects in the lobby have been removed.
  
• The business center (computer in the lobby) remains in place, but it is disinfected after each use.
  

The Suites

• We already use high performance deep cleaning and disinfection products (Quat-10, which is recognized by Health Canada as a disinfectant for use against SARS-Cov-2 (COVID-19 virus). QUAT-10 is a disinfectant solution used specifically in the hospitals. 
  
• We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel.
  
• The renewal of your towels and amenities is available on request. 
  
• The rooms have been rearranged without extra pillows and throws*, the ironing board and iron*, minibars*, magazines and books*, slippers*, bathrobes*, bibles*, dry cleaning bags*, directories* or menus*.
  

• *These items could be placed in your suite prior to your arrival (personalized call from our Reservation Supervisor to determine your preferences) or upon request.
  
• The Nespresso coffee machine is still available in each suite.
  

• Two disposable masks are provided to our guests; we prioritize hand washing with soap as frequently as possible*
  
• In order to reduce the number of touch points in your room, the turn down service has been reinvented. This service is offered without contact with bags hung on your door handle.
  
• As every suite has a large French doors, an optimal ventilation is made in each of our units. Also In addition, our In-Suite air exchanger system can clean up a suite in less than 23 minutes. 
  

The restaurant

• Our dining room and terrace are open, following the Government safety recommandation.
  

• Reservations are required.
  
• Temperature taking for all arriving guests outside, prior entering the hotel.
  When taking your temperature, if it turns out that you, or the other guests with you, have a fever (either from 38 C, or 100.4 F), a supervisor dedicated to well-being will come to meet you to inform you that access to the restaurant will be refused.
• To reduce high touched items, the menus will be available via a QR code to scan with your mobile device.
  Laminated and disinfected menus are available upon request.

• The tables, chairs and hard surfaces are disinfected after each use.
  

The spa

• Outside guest are allowed at the spa, for treatments such as massages, but cannot use the installations (pool, hot tub, sauna and steam room).
  
• The spa reception desk has been equipped with a protective screen.
  
• Guests will be offered antibacterial gel prior entering the spa. 
  

Pool:

• Our lodging guests can enjoy our pool following the new sanitary measures in force;
  

• It is crucial to respect the social distancing measure (6 feet from others). 
  
• Long chairs are cleaned and disinfected after each use. A 15-minute wait is requested between each use. 
  
• It is mandatory to shower with soap before using the installations (pool and hot tub).
  
• Chlorine tests have been increased for both the pool and hot tub (6 times a day).
  

• The time allocated for the use of the hot tub is limited to 15 minutes, in order to allow other guests to use it as well. Capacity of the hot tub: One person maximum (or one couple staying in the same suite). 
  For our lodging guests only.
• The dry sauna and the steam room are opened with a few rules, for our lodging guests only.
  

Massages:

• The spa is open on a reduced schedule temporarily to allow for sanitation of the facilities between clients, as well as to limit interactions between guests.
  In-room massages are not offered until further notice.
• Guests must take a shower before and after their massage.
  
• The duo massages are unavailable until further notice.
  
• The health and hygiene of massage therapists are monitored daily.
  
• An additional COVID-19 questionnaire has been added to the client’s screening process. Guests are asked to complete and sign it before their massage.
  
• Guests will be given a single-use mask upon arrival to wear during their massage.
  
• Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  
• At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.
  
• The massage therapists will wear Personal Protective Equipment (mask-visor).
  
•  As usual, sheets, blankets, headrests and pillows will be changed between each client.