Health measures - COVID-19

Our employees

• Employees are committed to following proper sanitization and strict hygiene practices, including frequent hand washing. They all have been trained with the Covid-19 procedures.
• The health of our team members is being carefully monitored with a daily health questionnaire.
  
• All employees wear masks or protective eyewear or even both, depending on their position.
  
• If any member of our team has reason to believe that they have been exposed to Covid-19, the flu or are experiencing symptoms, they will be asked to stay home and follow the measures recommended by the Public Health Agency.
  

Common areas

• Until further notice, only guests with a lodging, a spa or a restaurant reservation, or coming to pick up take out food are allowed.
• Guests are invited to use their bathroom’s suite, however, our public restrooms are accessible and disinfected on a frequent base.
  
• The cleaning and disinfection of our public areas are accentuated and controlled.
  
• Various hand disinfection stations are available in several strategic locations.
• Hard surfaces as well as elevator buttons are regularly sanitized and the number of people per elevator is limited to one person (or couple staying in the same suite)
  
• Masks or face coverings are mandatory in all indoor public spaces for employees, guests, suppliers and delivery employees.
• Decorative objects in the lobby have been removed (except for flowers) as well all books, magazines and objects in our 3rd floor library.
• The business center (computer in the lobby) remains in place, however, it is disinfected after each use.
  

The Suites

• We already use high performance deep cleaning and disinfection products (Quat-10, which is recognized by Health Canada as a disinfectant for use against SARS-Cov-2 (COVID-19 virus). QUAT-10 is a disinfectant solution used specifically in the hospitals. 
  
• We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel.
  
• The renewal of your towels and amenities is available upon request. 
  
• The rooms have been rearranged without extra pillows and throws*, the ironing board and iron*, minibars*, magazines and books*, bibles*, dry cleaning bags*, directories* or menus*.
  
  Two wine glasses are available in the Suites and extra types of glasses can be delivered upon request (champagne glasses or other), at no extra cost.
  ‍

• *These items can be delivered to your Suite upon request.
  
• The Nespresso coffee machine is still available in each suite.
  

• We prioritize hand washing with soap as frequently as possible*
  
• In order to reduce the number of touch points in your room, the turn down service has been reinvented. This service is offered without contact with bags hung on your door handle.
  
• As every suite has a large French doors, an optimal ventilation is made in each of our units. Also In addition, our In-Suite indovidual air exchanger system can clean up a suite in less than 23 minutes. 
  

The restaurant

• Since September 1st, the vaccination passport is required to access our restaurant (including our terrace). Your QR code, or proof of vaccination, along with a valid ID with photo, will be requested when either checking in at the hotel, only if you intend to eat at our restaurant, or directly at the entrance of the restaurant.

• Rules & restrictions:
  
  -Mandatory registration and masks for customers when moving.
  ‍
  -Indoor: a maximum of 10 people of different addresses per table, except for a maximum of three residences.
  ‍
  -Drinks allowed, no obligation to order a meal, but you must remain seated
  ‍
  -Alcohol is served until midnight.
  ‍
  -One meter  distance between the tables, except if there is a separator.
  ‍
  -Reservations are required and mandatory for breakfast, lunch or dinner for outside guests.
  ‍
  -Reservations are required and mandatory for dinner for our in-house guests.
  ‍
  -We cannot guarantee the table emplacements. Our lodging guests are prioritized for the terrace requests.
  ‍
  
• To reduce high touched items, the menus are available via a QR code to scan with your mobile device.
  Laminated and disinfected menus are available upon request.

• The tables, chairs and hard surfaces are disinfected after each use. Please allow a 15 minutes and wait to be seated.

The spa

• Our outdoor pool (78F / 25C), our adjacent Jaccuzzi, dry sauna, steam at ang gym are open. Available for lodging guests only.
  
  Policy, access to the pool: Summer 2021
  ‍
  Given the limits of chairs allowed around the pool, the access is limited. It is allowed to access it as soon as your Suite is ready. We guarantee acheck-in at 4 p.m. Before that time, the access to the lake is allowed, depending on the available chairs. The access to the pool is limited after the check-out time, which is at noon.
  ‍
  For more information aout the Spa, please contact us at 819-425-8551 (ext. 5050).‍‍
  
• The spa reception desk is equipped with a protective screen.
• Antibacterial gel station is available prior entering the spa. 
  

• It is mandatory to respect the social distancing measure (6 feet from others). 
  
• It is mandatory to take a shower with soap before using our aquatic facilities.
• 
  Our Housekeeping staff regularly clean the spa.
• Chlorine tests have been increased for both the pool and he Jaccuzi (6 times a day).
  

• The time allocated for the use of the Jaccuzi is limited to 15 minutes, in order to allow other guests to use it as well. Capacity of the hot tub: One person maximum (or one couple staying in the same suite). For our lodging guests only.
• The Spa team manage the access to the spa facilites.

Massages:

• Massages are available in our 2 massages rooms at the Spa (one single room and one double room).
  
  As of June 28, 2021; In-Suite Massages are now available (for lodging guest only) with a $10 supplement p.p.
• Guests must take a shower before and after their massage.
  
• Duo massages are now available (couple or family members) either at the Spa, in our duo room, or in the comfort of your suite (if you are a lodging guest), with a $10 supplement p.p.
  
• The health and hygiene of massage therapists are monitored daily.
  
• Guests are asked to complete a health questionnaire and sign it before their massage.
  
• Guests must wear a single-use mask during their massage.
  
• Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  
• At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.
  
• The massage therapists will wear Personal Protective Equipment (mask-protective glasses).
  
•  As usual, sheets, blankets, headrests and pillows will be changed between each client.