Our employees

• Employees are committed to following proper sanitization and strict hygiene practices, including frequent hand washing. They all have been trained with the Covid-19 procedures.
• The health of our team members is being carefully monitored with daily temperature checks and a health questionnaire needs to be filled in daily.
  
• All employees wear masks or protective eyewear or even both, depending on their position.
  
• If any member of our team has reason to believe that they have been exposed to Covid-19, the flu or are experiencing symptoms, they will be asked to stay home and follow the measures recommended by the Public Health Agency.
  

Common areas

• Until further notice, only guests with a lodging, a spa reservation or coming to pick up catering or take out food are allowed on site. The temperature will be taken for each visitor.
  
• Guests are invited to use their bathroom’s suite, however, our public restrooms are accessible and disinfected on a frequent base.
  
• The cleaning and disinfection of our public areas are accentuated and controlled.
  
• Various hand disinfection stations are available in several strategic locations.
• Hard surfaces as well as elevator buttons are regularly sanitized and the number of people per elevator is limited to one person (or couple staying in the same suite)
  
• Masks or face coverings are mandatory in all indoor public spaces for employees, guests, suppliers and delivery employees. Because of the protective screens installed at the reception desk of the hotel and at the spa desk, employees do not need to wear the mask. However, if they move from their desk, they have to wear it.
• Decorative objects in the lobby have been removed (except for flowers) as well all books, magazines and objects in our 3rd floor library.
• The business center (computer in the lobby) remains in place, however, it is disinfected after each use.
  

The Suites

• We already use high performance deep cleaning and disinfection products (Quat-10, which is recognized by Health Canada as a disinfectant for use against SARS-Cov-2 (COVID-19 virus). QUAT-10 is a disinfectant solution used specifically in the hospitals. 
  
• We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel.
  
• The renewal of your towels and amenities is available upon request. 
  
• The rooms have been rearranged without extra pillows and throws*, the ironing board and iron*, minibars*, magazines and books*, bibles*, dry cleaning bags*, directories* or menus*.
  
  Two wine glasses are available in the Suites and extra types of glasses can be delivered upon request (champagne glasses or other), at no extra cost.
  
  Since December 14, a table with two chairs are installed in all our Quintessence Suites so that you can enjoy an in-room dining experience throughout the day (other suite categories already have this type of configuration).

• *These items can be delivered to your Suite upon request.
  
• The Nespresso coffee machine is still available in each suite.
  

• We prioritize hand washing with soap as frequently as possible*
  
• In order to reduce the number of touch points in your room, the turn down service has been reinvented. This service is offered without contact with bags hung on your door handle.
  
• As every suite has a large French doors, an optimal ventilation is made in each of our units. Also In addition, our In-Suite indovidual air exchanger system can clean up a suite in less than 23 minutes. 
  

The restaurant

• Restaurant La Quintessence is closed since December 14, until further notice. We propose catering boxes, ready-to-eat-take out menu, and in-Suite catering service, including dinner with personalized service.

• Reservations are required and mandatory for the evening, whether your a lodging guest or an outside guest. We cannot guarantee the table emplacements. Our lodging guest are prioritized.
  Not applicable for the moment
• Temperature taking for all arriving guests outside, prior entering the hotel.
  When taking your temperature, if it turns out that you, or the other guests with you, have a fever (either from 38 C, or 100.4 F), a supervisor dedicated to well-being will come to meet you to inform you that access to the restaurant will be refused.
• To reduce high touched items, the menus are available via a QR code to scan with your mobile device.
  Laminated and disinfected menus are available upon request.

• The tables, chairs and hard surfaces are disinfected after each use.
  Please allow a 15 minutes and wait to be seated. Not applicable for the moment.

The spa

• Our spa facilities are closed since December 14, however, a Quebec's Government' s announcement (dated December 18) stipulates that hoteliers can operate their aquatic facilities and propose massages which are considered as essential even in a red zone.
  
  ‍As a resume:
  
  - Since December 25, 2020: we can only offer massages (Swedish, therapeutic, hot stone and for pregnant women) NEW: we will sell our Spa products starting on February 8.
  
  -Since December 19, we were authorized to reopen our exterior pool (used as a Scandinavian bath) and our exterior adjacent Jaccuzi. Available for our lodging clientele only (our sauna, gym and steam bath are closed until further notice)‍
  
  For more information, do not hesitate to contact us at 819-425-8551 (ext 5050) 
  
  Temperature will be taken at the entrance of the hotel, before entering the Spa.
  
• The spa reception desk is equipped with a protective screen.
  
• Guests will be offered antibacterial gel prior entering the spa. 
  

Spa facilities:

• Our exterior pool and Jaccuzi are open.
  During the winter season, ou exterior pool, which is not heated, is used as a Scandinavian bath. Available for our lodging clientele only.
  ‍

• It is mandatory to respect the social distancing measure (6 feet from others). 
  
• It is mandatory to take a shower with soap before using our aquatic facilities.
• 
  
• Chlorine tests have been increased for both the pool and he Jaccuzi (6 times a day).
  

• The time allocated for the use of the Jaccuzi is limited to 15 minutes, in order to allow other guests to use it as well. Capacity of the hot tub: One person maximum (or one couple staying in the same suite). For our lodging guests only.
• The dry sauna, the steam room and the gym are colsed. until further notice.

Massages:

• Massages are available in our 2 massages rooms at the Spa (one single room and one double room). In-Suite Massages are not available until further notice.
  
• Guests must take a shower before and after their massage.
  
• Since December 25th, the duo massages are no longer be available.
  
• The health and hygiene of massage therapists are monitored daily.
  
• Guests are asked to complete a health questionnaire and sign it before their massage.
  
• Guests must wear a single-use mask during their massage.
  
• Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  
• At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.
  
• The massage therapists will wear Personal Protective Equipment (mask-visor).
  
•  As usual, sheets, blankets, headrests and pillows will be changed between each client.