Health measures - COVID-19

Our employees

• Employees are committed to following proper sanitization and strict hygiene practices, including frequent hand washing. They all have been trained with the Covid-19 procedures.
• The health of our team members is being carefully monitored with a daily health questionnaire.
  
• All employees wear masks.
  
• If any member of our team has reason to believe that they have been exposed to Covid-19, the flu or are experiencing symptoms, they will be asked to stay home and follow the measures recommended by the Public Health Agency.
  

Common areas

• Guests are invited to use their bathroom’s suite, however, our public restrooms are accessible and disinfected on a frequent base.
  
• The cleaning and disinfection of our public areas are accentuated and controlled.
  
• Various hand disinfection stations are available in several strategic locations.
• Hard surfaces as well as elevator buttons are regularly sanitized and the number of people per elevator is limited to one person (or couple staying in the same suite)
  
• Masks or face coverings are mandatory in all indoor public spaces for employees, guests, suppliers and delivery employees.
• The business center (computer in the lobby) remains in place, however, it is disinfected after each use.
  

The Suites

• We already use high performance deep cleaning and disinfection products (Quat-10, which is recognized by Health Canada as a disinfectant for use against SARS-Cov-2 (COVID-19 virus). QUAT-10 is a disinfectant solution used specifically in the hospitals. 
  
• We are rolling out enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel.
  
• We provide daily service, however, the turn down service is unavailable.
• The rooms have been rearranged without extra pillows, * iron, *minibar items,* magazines and books,* bibles,* directories* or menus*.
  
  Two wine glasses are available in each Suite. Extra types of glasses can be delivered upon request (champagne or beer glasses or other), at no extra cost.
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• *These items can be delivered to your Suite upon request.
  
• The Nespresso coffee machine is still available in each suite.
  

• We prioritize hand washing with soap as frequently as possible*
  
• In order to reduce the number of touch points in your room, the turn down service has been reinvented. This service is offered without contact with bags hung on your door handle.
  
• As every suite has a large French doors, an optimal ventilation is made in each of our units. Also In addition, our In-Suite indovidual air exchanger system can clean up a suite in less than 23 minutes. 
  

The restaurant

• Our Restaurant La Quintessence is open at full capacity
  
  -mask/face covering requirements are lifted as of May 14
  
  To our lodging clientele:
  -A reservation is mandatory for dinner.
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• To reduce high touched items, the menus are available via a QR code to scan with your mobile device.
  Laminated and disinfected menus are available upon request.

The spa

Our Spa facilities ; Our gym, hot tub with adjacent outdoor pool* and sauna are open for our lodging clientele only.
You are an outside guest ? You can book treatments or massage, however, the use of our facilities is reserved for our lodging clientele only.
*Please note that our outdoor pool is not heated, but used has a Nordic experience

• The spa reception desk is equipped with a protective screen.
  
• Antibacterial gel station is available prior entering the spa.
  
• Our Housekeeping staff regularly clean the spa.
  
• Chlorine tests have been increased for both the pool and he Jaccuzi (6 times a day).
  
• It is mandatory to take a shower with soap before using our aquatic facilities after a massage.
  
• The time allocated for the use of the Jaccuzi is limited to 30 minutes, in order to allow other guests to use it as well.
  Book your time 819-425-8551 (ext. 5050)
  
• The Spa team manages the access to the spa facilities.
  

For more information about the Spa, we invite you to contact us at 819-425-8551 (ext. 5050).

Massages:

Massages are proposed at the spa (available for outside guests also) or in the comfort of your Suite (for lodging guests only), with a $10 supplement p.p.

• Guests must take a shower before their massage. A shower after massage is required if you plan on using the spa facilities.
  
• Guests must wear a single-use mask during their massage.
  
• Duo massages are available (couple or family members) either at the Spa, in our duo room.
  

• Guests are asked to complete a health questionnaire and sign it before their massage.
  
• The health and hygiene of massage therapists are monitored daily.
  
• The massage therapists wear Personal Protective Equipment (mask).
  
• Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  
• At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.
  
• As usual, sheets, blankets, headrests and pillows are changed between each client.