FAQs

When you have questions, we have answers.

General Questions

What is there to do in Mont-Tremblant in spring and during the fall foliage season?

In spring, a visit to a sugar shack offers a taste of a Québec tradition near Mont-Tremblant. In autumn, forest walks and hikes reveal the fall colours of the Laurentians. Our concierge team can recommend outings for your dates, depending on the weather and seasonal opening hours.

Where can I go hiking, cycling or golfing near the hotel?

The trails at Tremblant and Domaine Saint-Bernard invite you to explore on foot, while Mont-Tremblant’s cycling network offers another way to discover the region. Golfers can enjoy Le Diable and Le Géant golf courses. We will help you choose an outing suited to the season, your experience level and the time you have available.

What services does the hotel offer to make a ski stay at Tremblant more convenient?

During the winter season, Hôtel Quintessence makes your days on the slopes effortless with ski valet service, equipment storage and boot warmers.

A complimentary shuttle, operated by our valet team, takes you to the nearest access point to the slopes and ski lifts. This service is available upon request, with no advance reservation required. Simply contact the front desk to arrange your departure or return after a day of skiing.

What winter activities are available near Hôtel Quintessence?

In winter, downhill skiing and snowboarding at Tremblant are complemented by quieter pursuits, such as snowshoeing and cross-country skiing in the region. Domaine Saint-Bernard is among the destinations to discover. Our concierge team can guide you based on your experience level, interests and current conditions.

What water activities can I enjoy on Lake Tremblant during the warmer months?

A boat ride offers a different perspective on Lake Tremblant and the surrounding mountains. To plan your time on the water, consult our waterfront activities guide and speak with our concierge team. We will be happy to confirm the experiences offered during your stay, booking conditions and seasonal availability.

How can the concierge team tailor my stay to my preferences?

Our concierge team helps you discover Mont-Tremblant and the Laurentians according to your interests. Whether you are seeking a memorable dining experience, an outdoor adventure or a thoughtful touch for a special occasion, share your wishes before your arrival. We will help you choose experiences that make your stay uniquely yours.

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What experiences can I enjoy in Mont-Tremblant during a stay at Hôtel Quintessence?

From our lakeside setting on Lake Tremblant, discover a destination that changes with the seasons: hiking, cycling and water activities in the warmer months, skiing and snowy adventures in winter. Upon your return, savour a meal at Restaurant La Quintessence or a moment of relaxation at Spa Sans Sabots.

Do you offer dry cleaning services?

Yes, dry cleaning services are available for an additional fee. Please allow time for processing.

For assistance, please dial “0” on your in-suite telephone, and a member of our team will be happy to help.

Do you offer a shoe shine service?

Unfortunately, this service is not available.

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Do you have board games on site?

We offer a variety of free board games during your stay. You can borrow a game at any time directly at the reception.

Do you offer a shuttle service to the ski slopes?

The property offers a free shuttle service to the nearest entrance to the ski slopes and chairlifts. The service is provided by valets and does not require a reservation. The request can be made at the reception by calling to go or to return from your ski activity.

Who do I contact to organize or reserve a wedding?

For all requests concerning a wedding, please send us the desired date, the number of guests and your wishes for your big day, by email.

Please note that the capacity is 100 people (ceremony and reception-dinner) and that the hotel must be reserved exclusively for two nights, i.e. the 31 units (Friday and Saturday). Please allow 10 business days to receive a response from our team.

For more information, please contact our marketing department at the following address:

marketing@hotelquintessence.com

Are service animals allowed to accompany you in common areas such as the spa and restaurant?

The hotel accepts emotional support dogs. Please note that we will ask you for the appropriate documentation (official card from a recognized agency) at check-in. No fees apply upon presentation of proper paperwork.

We invite you to read our Pet Policy before your arrival here (put the link).

Are pets allowed in all room types?

We accept, under all reservations, dogs under 20 pounds in certain suites depending on availability. For the dog you would like to accompany you, a fee of $150 for one (1) dog for the entire stay will be applied directly to your suite.

We invite you to read our Pet Policy before your arrival here (put the link).

Please note that the hotel reserves the right to refuse access depending on the availability of our pet-friendly rooms. Dogs are not permitted at the Spa Sans Sabots or the Restaurant La Quintessence as per hotel policy. A cleaning fee may be applied at the discretion of the hotel directly to your suite after inspection should it ever become necessary.

Do you have charging stations for electric cars and Tesla cars?

We offer [number to be confirmed] FLO X6 Level 2 charging stations, providing 12 kW of power through a 240 V supply, as well as [number to be confirmed] Grizzly charging station(s). Charging time varies depending on the vehicle, battery capacity and charge level upon arrival. Tesla vehicles require a compatible adapter to use the FLO stations.

Charging is currently complimentary for guests of Hôtel Quintessence, Restaurant La Quintessence and Spa Sans Sabots.

Our valet team coordinates access to the stations and charging times so that all guests can benefit from the service.

Is parking free?

We offer secure outdoor parking at the hotel with valet service. Pricing is $30 per day, per car (Note, this fee is included in our packages)

Is it possible to pay by debit or cash instead of using a credit card?

It is possible to pay the balance of your stay in cash or by debit card upon presentation of a photo ID when checking in at the hotel. A security deposit will be requested upon arrival only by credit card. It will be refunded upon departure after inspection of the room. All costs incurred at the Restaurant La Quintessence or at the Spa Sans Sabots must be paid for on site.

Is it possible to book a specific suite? Or guarantee a suite on a higher floor?

We confirm the room category reserved and take note of your special requests. However, we would like to inform you that it is not possible for us to assign a specific room number or floor.

Is it possible to take possession of the room before 4 p.m.? Or request a late check out?

If you arrive before 4 p.m. and your suite is not ready, you are invited to leave your luggage in storage and your car with our valet team. You could enjoy either our restaurant, our spa, or an activity organized in advance with our concierge.

We do not guarantee late departures, but if you want to enjoy our facilities or Tremblant a little after noon, you can leave your car in our parking lot and your luggage in storage. The use of our Spa or our swimming pool depends on the occupancy at the hotel. We invite you to inquire beforehand.

What are the arrival and departure times?

We guarantee suites ready by 4 p.m. Departures are at noon.

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Is a deposit required when making a reservation?

Lodging cancellation for our Regular Rate (flexible) and our packages:

‍A one-night deposit, plus taxes, is required at time of booking.

*WITH THE FOLLOWING EXCEPTIONS:

Holiday Season: December 21st, 2026 to January 5th, 2027

A 4-night minimum is required between Dec. 21, 2026, to Jan. 5, 2027. A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. 

Stays 8 nights or more

A deposit equal to 50% of the entire cost of your stay is required at the time of reservation. 

Best available Rate (Non-cancellable, non-refundable)

A deposit equivalent to the entire stay is required at time of booking. If we receive a cancellation, the deposit will be forfeited. Also, there is no possibility to transfer at an ulterior date.

*Once you arrive at the hotel, in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

I did not receive a confirmation following my reservation, can I have one?

Sometimes our emails are not recognized and become spam. Check your junk mail. If the confirmation is not there, we will be happy to send you the confirmation again.

What is our cancellation policy?

Because we are a boutique hotel with a small number of suites, cancellations affect our hotel significantly. As a result, we have a strict cancellation policy because a last-minute cancellation gives us little time to re-book the suite. Once you arrive at the hotel, in the event of a cancellation or an early departure, no refund will be made, and the balance of your reservation will be required upon your departure. 

Your deposit will be refunded if a cancellation is received 3 days prior to your arrival date. In the event of a cancellation or modification received within 2 days prior to the arrival date, the deposit will be forfeited.

*WITH THE FOLLOWING EXCEPTIONS :

Holiday Season: December 21st, 2026 to January 5th, 2027

In the event of a cancellation or modification received 29 days or less before the arrival date, the entire deposit will be forfeited.

Stays 8 nights or more

(With the exception of the holiday season, see holiday season policy)

In the event of a cancellation or modification received 13 days or less before the arrival date, the entire deposit will be forfeited.

Best available Rate (Non-cancellable, non-refundable)

With this rate, you enjoy a 10 % rebate on the Rate of the day, however, our cancellation policy is more stringent. If we receive a cancellation, the deposit will be forfeited. Also, there is no possibility to transfer at an ulterior date.

*Once the cancellation period has begun, in the event of a cancellation or an early departure, no refund will be made. The balance of your charges will be required when you leave.

Still have questions?

Visit our dedicated FAQ page or contact us:

Suites Questions

Does Hôtel Quintessence offer suites suitable for guests with reduced mobility?

Hôtel Quintessence offers partially accessible Classic Suites that accommodate certain mobility needs. Features include wider doors to the toilet area and a grab bar. A shower chair is available upon request. Please note that the shower has a raised threshold. Before booking, please contact our team to confirm that the access and amenities meet your specific needs.

Which suites have a desk for working during a business stay?

The Classic, Executive and Deluxe Suites feature a work desk. The garden-level Executive Suite also includes a table and chairs. For a business stay, let us know whether you prefer an open-plan layout or a bedroom separate from the living room. Our team will be happy to help you choose the arrangement that best suits your needs.

Which suite should I choose for a romantic getaway in Mont-Tremblant?

The Classic Suite is a natural choice for a stay for two, with its wood-burning fireplace and balcony overlooking Lake Tremblant. For a special occasion, the Presidential Suite offers a terrace with a private hot tub. Clagett’s Cabin offers a more rustic and intimate atmosphere in a heritage cabin near the hotel.

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What amenities and thoughtful touches are included in the suites at Hôtel Quintessence?

Our suitesfeature a king-size bed, a wood-burning fireplace, complimentary Wi-Fi, aNespresso machine with complimentary capsules, a selection of teas, bathrobesand slippers. Bathrooms include heated floors, a bathtub and L’Occitane bathamenities.

TheClassic, Executive and Deluxe Suites feature a work desk. The garden-levelExecutive Suite also includes a table and chairs. For a business stay, let usknow whether you prefer an open-plan layout or a bedroom separate from theliving room. Our team will be happy to help you choose the arrangement thatbest suits your needs.

What is the difference between a Classic Suite and a Deluxe Suite at Hôtel Quintessence?

The Classic Suite brings the bedroom and living area together in an open-plan space, with a king-size bed, a wood-burning fireplace and a balcony. The Deluxe Suite offers greater privacy, with a bedroom separate from the living room. Choose the cosy atmosphere of the Classic or the separate spaces of the Deluxe, depending on your preferred style of stay.

Do you offer an evening turndown service?

This service is complimentary and available upon request only. You may request it upon arrival. A member of our team will be happy to assist you and can also note your preference for future stays.

Which suites are suitable for a family stay, and are connecting suites available?

The Executive Suites, with their sofa beds, and the Deluxe Suites, with their separate bedrooms, offer different configurations for a family stay. We have 10 connecting suites and 4 additional suites connected through an enclosed corridor. We cannot guarantee these arrangements at the time of booking. However, our team will make every effort to accommodate your request.

Is there a fridge in our room?

All our suites have a small fridge for the minibar. These are designed to store cold drinks. They should not be used for dairy products, meat or egg products, as they do not reach the temperature required to preserve these foods. A refrigerator can be added, subject to availability, for a fee of CAD $50 plus tax for the entire stay.

Is there a bath in the room?

Each of our spacious bathrooms is equipped with heated marble floors, a deep sunken therapeutic spa bathtub, a separate rain shower and a private water closet.

Our Clagett hideaway has a clawfoot tub in the bedroom and a separate powder room. Please note that there is no shower (but, if desired, you can use the one in our Spa Sans Sabots directly located inside the hotel).

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Are there glasses and cutlery in the rooms?

Each room is equipped with glasses for all types of beverages. Cutlery is available on request.

Is there a charge for an extra bed?

Ages 0 to 2: Upon request, one wooden crib with a fitted sheet only can be provided per room at no additional charge, subject to availability.

Children ages 3 to 12: No additional charge applies for occupancy beyond two guests. Use of the queen-size sofa bed is complimentary (available in partially accessible Classic Quintessence Suites, Executive Suites, Turret Suites, Deluxe Suites and the Presidential Suite). A twin bed can be added for an additional $50 + taxes per stay, subject to availability.

Ages 13 and over: An additional charge of $35 + taxes per person, per day applies. Use of the queen-size sofa bed remains complimentary (available in the same suite categories listed above). A twin bed can also be added for an additional $50 + taxes per stay, subject to availability.

Room rates are based on double adult occupancy.

Do the rooms have balconies?

All our suites offer a private balcony or large terrace with screened French patio doors to enjoy the mountain air of Lake Tremblant.

What is the procedure for having our meal delivered to the room?

Room service is available for our clientele during the restaurant’s opening hours. The Breakfast Menu is served between 7 a.m. and 11:00 a.m., the Bistro - Evening Menu between 12 p.m. and 5:30 p.m. and the Evening Menu between 6 p.m. and 9 p.m. from Sunday to Thursday, and until 10 p.m. from Friday to Saturday. Simply press the '0' key on your phone to place your order.

*Please note that this service remains unavailable at the Clagett’s Cabin. A 5$ delivery charge is applied, as well as taxes and service.

Still have questions?

Visit our dedicated FAQ page or contact us:

Restaurant Questions

Can I reserve a private dining room for a business meal, birthday or celebration?

Yes. Our private dining rooms, Aube and Crépuscule, situated by the dining room windows, offer an intimate setting for special gatherings. Whether you are planning a business meal or a celebration, our sales team can review your request based on the number of guests and your preferred date.

What wines and tasting experiences can guests discover at the Winebar?

At the Winebar, our sommeliers guide you through wines by the glass, selections from our cellar and a range of spirits. Discover Bordeaux, Burgundy, private imports and New World wines. A tasting room adjoining the cellar, complete with a fireplace, extends the experience in an intimate setting.

What dining experience does the Chef’s Greenhouse offer?

The Chef’s Greenhouse, located near the kitchen, offers a distinctive setting to enjoy our seven-course tasting menu. The experience features fish, meat and the chef’s sweet creations, inviting you to take your time and discover the flavours of our cuisine.

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Can I reserve a table at Restaurant La Quintessence without staying at the hotel?

Table reservations are made separately from suite reservations. To dine with us without staying at the hotel, you can check availability through link below or contact our maître d’hôtel with your request at 819 341-3434. This will help you plan your visit to Restaurant La Quintessence in Mont-Tremblant.

What type of cuisine does Restaurant La Quintessence in Mont-Tremblant offer?

Restaurant La Quintessence offers French-inspired bistro cuisine that celebrates the flavours of the Laurentians and regional ingredients. Set on the shores of Lake Tremblant, our restaurant invites you to discover local flavours in a warm, welcoming atmosphere, complemented by a wine list to accompany every course.

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Do we have to book breakfast when it is included?

The Restaurant la Quintessence offers à la carte breakfast service from 7:00 a.m. to 11:00 a.m. It is not necessary to make a reservation, however we strongly recommend that you reserve in advance when you are 6 people or more.

What is the procedure for having our meal delivered to the room?

Room service is available for our clientele during the restaurant’s opening hours. The Breakfast Menu is served between 7 a.m. and 11:00 a.m., the Bistro - Evening Menu between 12 p.m. and 5:30 p.m. and the Evening Menu between 6 p.m. and 9 p.m. from Sunday to Thursday, and until 10 p.m. from Friday to Saturday. Simply press the '0' key on your phone to place your order.

*Please note that this service remains unavailable at the Clagett’s Cabin. A 5$ delivery charge is applied, as well as taxes and service.

Can Restaurant La Quintessence accommodate food allergies and dietary preferences?

The Restaurant La Quintessence team remains available to respond your requests. The menus offered can be adapted for the majority of allergies, intolerances, preferences and dietary restrictions.

Particular attention is paid in the kitchen to all our customers with allergies or intolerances. However, we kindly ask you to bring your EPIPEN with you during your meals as a precaution. We don't anticipate having to administer it to you, but it's always wise to have it on hand in the event that it is needed.

We kindly ask you to provide us with this information at the time of booking, so that we can take the necessary precautions.

If you are staying at the hotel, a special note is added to your member file for all future reservations.

Should I reserve my table in advance at Restaurant La Quintessence?

Please note that a reservation at the hotel does not guarantee a table reservation at the restaurant in the evening.

Tablereservations are made separately from suite reservations. To dine with uswithout staying at the hotel, you can check availability through link below orcontact our maître d’hôtel with your request at 819 341-3434. This will helpyou plan your visit to Restaurant La Quintessence in Mont-Tremblant.

AT THE RESTAURANT : We encourage you to reserve in advance, through our concierge, by telephone at 819-425-3400 or by our reservation system :

What are the opening hours of Restaurant La Quintessence?

The restaurant La Quintessence, rated Four Diamonds CAA/AAA, is a must in Tremblant. Open year round every day.

If the dining room has to close, you can order your meal to your room.

The opening hours of the Restaurant La Quintessence are Sunday to Wednesday from 7 a.m. to 9 p.m., as well as Thursday to Saturday from 7 a.m. to 10 p.m.

Still have questions?

Visit our dedicated FAQ page or contact us:

Spa Sans Sabots Questions

Can the massage therapists at Spa Sans Sabots issue receipts for insurance purposes?

Yes. The massage therapists at Spa Sans Sabots are certified and can issue receipts for insurance purposes. Please mention this when booking. Reimbursement depends on your insurance plan and your insurer’s requirements. We invite you to confirm your coverage before your appointment.

Is access to the Spa Sans Sabots facilities included in my stay or when I book a treatment?

Daily access to Spa Sans Sabots during opening hours is included in the Bed and Breakfast Package. For other room rates or visits without an overnight stay, please confirm the access conditions when booking. Booking a treatment does not automatically include access to all spa facilities.

What is the cancellation policy for my treatments?

Please note that there is a 24 H cancellation policy prior to your visit. If there is a no show or you would like to cancel your appointment less than 24h in advance, we will have to charge you the full amount of your treatment.

Will the treatments at the Spa Sans Sabots be reserved automatically when I make my reservation?

Please note that a reservation at the hotel does not guarantee a reservation for a spa treatment.

SPA SANS SABOTS : We invite you to contact our spa team in advance for availability by telephone at 819-425-8551 (5050).

Do you offer manicure and/or pedicure services?

The spa offers classic manicures or pedicures including nail preparation, massage and polish. Our technicians can remove the previous color from natural nails but cannot remove nail coverings.

What massages and treatments are available at Spa Sans Sabots at Hôtel Quintessence?

Spa Sans Sabots offers Swedish, therapeutic and prenatal massages, reflexology and signature rituals. Our selection also includes BABOR body treatments combining exfoliation, a body wrap and massage.

Spa Sans Sabots features a couples’ treatment room for a shared moment of relaxation. If you would like to receive your massages at the same time, please mention this when booking. This option is subject to the availability of the room and massage therapists.

Massages may also be available in the comfort of your suite, upon request and subject to availability. Our team will be happy to confirm eligible treatments, conditions and applicable fees when booking. (put the link)

Is it necessary to make a reservation to access the outdoor jacuzzi?

Reservations are not required to access the outdoor pool, outdoor whirlpool, sauna and steam bath when staying at the hotel.

Are you an outside customer?

- You are invited to book treatments or massages, and it will be possible to take advantage of our facilities, depending on availability. The price to access our installations is $45 for 60-minute treatments and access is included for 90-minute treatments.

- The use of our facilities is permitted, without reserving treatments, only according to availability, with a fee of $60 per adult and $35 per child (5-12 years old) (taxes not included)

To make a reservation for spa treatments, we invite you to contact the spa team in advance to check availability by calling 819-425-8551, extension 5050.

Can children access the outdoor jacuzzi?

Children are welcome in the spa facilities when accompanied by a parent at all times. It is important to note that access to the sauna, as well as the steam bath, remains not recommended for people under the age of 16. The Spa Sans Sabots cannot be held responsible for any non-compliance with safety instructions or negligence.

Do you have a swimming pool or jacuzzi?

Preceding or following the benefits of massages and our treatments, succumb to the temptation of the steam bath, the sauna, the infinity pool (heated from mid-May to mid-October) or the whirlpool bath at the time of a spectacular sunset. For the more athletic, you will also find your exercise room here. A paradise on earth... the Spa Sans Sabots!

*Please note that our outdoor pool is not heated, but used has a Nordic experience and maintained at 60 F or 16 C. During the summer season, the temperature is maintained between 73 and 75 C.

Still have questions?

Visit our dedicated FAQ page or contact us: